Privacy policy | Lulu Glow

PLEASE READ OUR PRIVACY POLICY CAREFULLY AS IT AIMS TO ELABORATE OUR POLICIES AND PRACTICES REGARDING HOW WE COLLECT, PROCESS,MANAGE, USE AND DISCLOSE THE PERSONAL INFORMATION THAT YOU SHARE WITH US WHILE VISITING OR USING OUR SERVICES ON THE WWW.LULUGLOW.CO.UK WEBSITE (HEREINAFTER REFERRED TO AS“WE”, “OUR”, “US” OR “LULU GLOW”) AND UNDER WHAT CIRCUMSTANCES WE SHARE IT. THIS WEBSITE IS NOT INTENDED FOR CHILDREN UNDER THE AGE OF 18 AND WE DO NOT INTENTIONALLY GATHER DATA RELATING TO CHILDREN. BY SIGNING UP, PURCHASING PRODUCTS OR ORDERING SERVICES ON THIS WEBSITE, YOU EXPRESSLY DECLARE AND CONSENT THAT YOU HAVE READ, UNDERSTOOD AND ACCEPTED THIS PRIVACY POLICY. WE USE YOUR DATA TO FACILITATE OUR CUSTOMERS AND IMPROVE OUR SERVICES. THIS PRIVACY POLICY IS NOT APPLICABLE TO THE INFORMATION THAT YOU DELIBERATELY SHARE WITH THIRD PARTIES AND WE HOLD THE RIGHTS, IN OUR SOLE DISCRETION, TO CHANGE,UPDATE, MODIFY OR AMEND OUR PRIVACY POLICY AT ANY TIME. THE REVISED PRIVACY POLICY SHALL BE INTIMATED TO YOU VIA EMAIL OR THROUGH PUBLICATION ON OUR WEBSITE WWW.LULUGLOW.CO.UK (the “Site). YOUR CONTINUED USE OF THIS WEBSITE AFTER CHANGES ARE IMPLEMENTED SHALL BE DEEMED TO BE ACCEPTANCE OF THOSE CHANGES, SO YOU ARE REQUESTED TO CHECK THE POLICY REGULARLY FOR UPDATES. THIS SITE MAY ALSO CONTAIN LINKS TO THIRD-PARTY WEBSITES THAT ARE NOT SUPERVISED OR MANAGED BY LULUGLOW.CO.UK THIS PRIVACY POLICY DOES NOT APPLY TO SUCH THIRD-PARTY WEBSITES AND LULU GLOW IS NOT RESPONSIBLE FOR THE CONTENT OF SUCH THIRD-PARTY WEBSITES. WE ADVISE YOU TO READ THEIR PRIVACY POLICY FIRST BEFORE USING.

We are well aware that you are conscious of the data you share with us. We are committed to safeguard your personal information through our compliance with this policy. We respect our valued customer's privacy and are aware of our responsibilities and duties to retain, manage, preserve and protect your data as per the Cyber Laws requirements.

SALIENT FEATURES

• About This Privacy Policy

• How We Collect Your Information

o Information We Collect Directly

o Information We Collect Indirectly (Through Automated Technologies)

• Cookies Policy

• How we Use Your Information

• Disclosure or Sharing of Your Information

• Data Retention

• Privacy Policy under GDPR

• Minor (Under 18 Years of Age)

• Linked Websites

• Data Security

• Changes to Our Privacy Policy

• Contact Details

ABOUT THIS PRIVACY POLICY

This Privacy Policy set out the rules of collecting, preserving,using, processing, maintaining, protecting, and disclosing the information that we gather from you or you provide us when you interact, visit, or use our website.

We collect

• Personal Information

• Non-Personal Information

HOW WE COLLECT INFORMATION

We collect, receive and retain visitor’s or user’s personal data by using various methods that are necessary for certifying information related to visitor/user’s identification and to make it possible to make payments, send receipts and create internal reports. We may collect your data through:

o Direct interaction information you provide us byusing, visiting or creating an account on our site such as your full name, age, address, email, country (state),contact information, etc.,

o Through Automated Technologies information we may collect automatically through automated technologies such as device IP addresses, location, operating system information, cookies, browser information, Internet service provider (ISP), web beacons, tags and the files viewed on our site (e.g., HTML pages, graphics, etc.),

o Through Third-Party information received from third-party service providers such as Google analyticsor advertising agencies

INFORMATION WE COLLECT DIRECTLY

The type of personal data we may collect directly when you create an account on our website includes:

• Personal Information:

o Full Name (including first name, maiden name, last name),

o Date of birth,

• Contact Information:

o Valid E-mail Address,

o Country Name(state)

o Postal Address/ location,

o Phone number

• Financial information:

o Payment information such as credit or debit Card Information,

o Bank account details

• Feedback:

o Comments, feedbacks, surveys

Please Note that we do not collect any Special Categories of Data about you such as information about your race or ethnicity, sexual orientation, political opinions, trade union membership,religious or philosophical beliefs, sex life, marital status,information about your health, and genetic and biometric data.

INFORMATION WE COLLECT THROUGH AUTOMATED DATA COLLECTION TECHNOLOGIES

Lulu Glow uses automated technologies and other advanced technologies such as location identifiers, cookies and device identifiers that may automatically collect your technical datawhen you visit or interact with us through our site.

• Browsing actions and patterns,

• Internet service provider (ISP),

• IMEI Number and MAC address,

• Files viewed on our site (e.g., HTML pages, graphics, etc.),

• Browser information,

• Traffic data, server logs, and other communication data information,

• Time and location information,

• Device information,

• Information about Software and hardware,

• Internet protocol (IP) address,

• Login data,

• Equipments,

• Operating system information.

The information we collect through automated technologies and other advanced technologies do not include your personal information. We collect this information to give the user the best possible services and experience by improving our services.

COOKIES POLICY

Cookies are files saved or stored in your computer's hard drive, transmitted to your device when you access our site through a browser or mobile app. Like many other websites, we employ cookies, web beacons (often termed pixel tags), and related technologies to monitor activity on our website and gather user technical details.

You have the option to either accept or decline cookies by adjusting your browser's settings. However, limiting cookies may result in certain parts of our site not functioning correctly. We utilize various cookie types, including persistent, permanent, and session cookies. The data obtained from cookies aids us in refining our services, overseeing our website, spotting trends, and grasping user inclinations, selections, and interests to amplify your experience with us.

Google Analytics

Google Analytics, a tool offered by Google, Inc. ("Google"), uses cookies on our website to monitor and report on-site traffic. We also utilize Google Analytics to gain insights into our service usage, understand our audience better, and gather data on what information Google might be collecting. For detailed information about Google's privacy practices, please refer to the Google Privacy & Terms webpage at (http://www.google.com/policies/privacy/).

HOW WE USE YOUR INFORMATION

We use information that we collect about you or that you provide to us on the circumstances for which you interacted with our service; we may use your personal information:

a) For account activation and management,

b) To streamline the buying and delivery process and improve website usability,

c) To meet legal and regulatory obligations,

d) To process and finalize transactions related to your purchases,

e) To inform you of updates to our privacy policy terms,

f) For marketing, advertising, and promotional activities,

g) To confirm your identity during financial dealings,

h) To reach out and offer customer support,

i) To maintain, secure, and update our Service,

j) To address your comments, questions, feedback, and concerns,

k) To provide recommendations and updates about our products and services,

) To assist you in joining surveys and promotional events,

m) For business growth, service improvement, and development,

n) To gain insights from user interactions, spot trends, and analyze data,

o) To safeguard the site and its users from illegal actions and fraudulent transactions,

p) To identify and fix site-related issues and prevent technical glitches

DISCLOSURE OR SHARING OF YOUR INFORMATION

Lulu Glow may, in good faith, share, transfer, or disclose your data to third parties under the following conditions:

• Your information might be shared with our legal, financial, or other consultants to comply with legal obligations, applicable laws, regulations, court directives, or upon the legitimate request of law enforcement or public agencies.

• We might use Google Analytics to monitor our website's activity, discern user patterns or behaviors, and enhance our services by sharing your data with them.

• For the identification, prevention, or resolution of security breaches, fraud, or technical complications, your data might be disclosed.

• We may share your data with our affiliated entities, subsidiaries, and third-party service providers enlisted to bolster the services we offer you. This includes, but is not limited to, support functions, website-related services, delivery of marketing materials, and customer support. These entities will manage your Personal Data in line with the goals expressed in this policy.

• For marketing and promotional purposes, your data could be shared with marketing and advertising agencies or platforms, including, but not limited to, giants like Google, Facebook, Twitter, and other social media outlets.

• To facilitate payments or provide write-offs for sellers, your information might be shared with payment service providers.

• If necessary to prevent potential malpractices related to our Service.

• In the event of a business sale, merger, or partnership, your personal details may be transferred or shared.

We do not share, reveal or transfer your bank account information such as credit card and debit card details to an unauthorized source, entity or any third party. However, while disclosing your data to third parties, we make every effort to ensure that these third parties will keep your data safe and secure from unauthorized access, collection, usage and disclosure and retain your data only for as long as required to meet the purposes as set out in this privacy policy.

If you have any questions about the security of your personal information or if you would like us to have your personal information removed from our database, please contact us at Info@luluglow.co.uk.

DATA RETENTION

You acknowledge that we have the right to hold onto your data for extended durations to enhance our service security or its functionality. We will maintain and utilize your information as long as required:

• to meet our legal responsibilities, such as adherence to laws, regulations, tax, accounting, or other relevant statutes,

• to address potential conflicts,

• to effectively oversee and execute our operations,

• to uphold our legal contracts and guidelines,

• for in-depth internal evaluation.

We may, at any time, completely remove or erase your personal data if we think that such retention no longer serves the purposes for which it was gathered.

MINOR (UNDER 18 YEARS OF AGE)

Lulu Glow does not provide its services to the minor. You must be at least 18 years of age or older to access our site. Usage by those under 18 is strictly forbidden. We do not knowingly collect, store, or share information from individuals under 18. If we discover data from a minor, we reserve the right to delete it.

If you are a resident of the UK, you possess certain rights and privileges under the GDPR, including:

• You may ask for your personal information we store as provided under Article 15 GDPR

• You may request a list of to whom we share your personal data.

• You may prevent us from selling or sharing your personal information with any other party.

• You reserve the right to modify or delete any material or content If find that the material is violating your rights as described under Article 17 GDPR.

• You have the right to revoke your consent granted to Lulu Glow to use your personal data as described under Article7 GDPR.

We will process your request within 7 working days.

LINKED WEBSITES

This website might include links to third-party websites ("Third-Party Websites"). We don't oversee or control these sites and are not responsible for any harm, loss, or damage stemming from their content or actions. We don't scrutinize, endorse, guarantee, or vouch for any Third-Party Websites. As such, we can't be held accountable for how these sites handle your personal data. We highly recommend checking the Privacy Policy of any site you visit.

DATA SECURITY

It's important to note that transmitting data over the Internet or storing it electronically is never completely 100% secure. Although we cannot guarantee absolute security, we work diligently to safeguard your information by continually improving our security measures. We implement a combination of administrative, physical, and technical measures to defend against unauthorized access, unlawful dissemination, unintentional loss, destruction, or damage to your information. Our servers are protected by firewalls, and we may sometimes ask you to verify your identity before releasing your personal data to you.

CHANGES TO OUR PRIVACY POLICY

We retain the authority to make changes, modifications, or updates to this privacy policy periodically, without prior notification, to comply with prevailing standards. If there are significant alterations, we'll inform you through our email service or by displaying the updated privacy policy on our website, also updating the “Last Modified Date” at the beginning of this policy. Continuing to use our services after the introduction of the updated policy signifies your acceptance of the changes. We recommend periodically checking our website to stay informed about any modifications. The revised privacy policy will take effect on the day it's posted or published on our site.

CONTACT DETAILS

If you have any questions, comments, complaints, or queries regarding the ways and purposes for which we collect and use your information as described then please do not hesitate to contact us via email at Info@luluglow.co.uk